RMA Request Terms & Condition

Please read terms and conditions for send RMA request

Please enter valid address on RMA request. RMA will return to the address provide on the RMA form. Mantra is not responsible for lost package or delay of delivery due to invalid address or change of address and contact details.

RMA will be done on acceptance of your request based on information provided under Online RMA form. Request for clear and complete information to be furnished for acceptance of RMA form & RMA material.

RMA material return based on following instructions :-

The RMA # and RMA acknowledgement receipt must be clear and prominently mentioned on the outside of shipment / package. Mantra will repair or by any other efforts restore the defective product to its working conditions. Mantra reserve rights to refuse any unauthorized request.

Mantra reserve rights to refuse shipment in case of missing / incorrect RMA information and non availability of RMA information generate from Online RMA Servico Portal.

You are responsible for shipping your RMA to us. There is no specific packing instruction, but please be assure to properly secure the content inside the package and use proper packaging material to avoid damages during shipping, however you must enclosed / paste RMA acknowledge ship with shipment for acceptance of RMA goods.

We recommend you to use well known shipping companies that can provide you with online shipment tracking to get status of your shipment.

RMA timeline will start from the date of receiving of shipment at RMA Centre, online acknowledgement can be viewed at Servico Portal on shipment receiving status at RMA Centre.

It should be noted that all data will be deleted with repairing service so if you would like to save any data make a backup of it first.

RMA will be proceed according to SLA. SLA for repairing will be started after receiving the devices at RMA center till dispatch. We have been following SLA for 4 to 7 working days.

All non warranty product will be repaired on chargeable basis only.(Inspection charges will be applicable to all the out of warranty devices for repair as well as non-repair return devices.)

The responsibility of Mantra Servico Centre refers to the following cases :-

Repair of the product if possible.

Replacement of products.

Repairing / replacement of the non warranty product on chargeable basis.

Note: Warranty mentioned is based on serial number entered in the RMA form. If received device serial number is different and not as per mentioned in RMA form, applicable warranty will be as per received device serial number retrieve during repairing/inspection stage.

We will provide courier status updates for RMA,within a 90-day period from the date of dispatch. After this period, we may not be able to provide tracking information or updates on the RMA shipment.